Returns and Exchanges
2-Period Guarantee
Give us 2 periods - you’ll need one to get used to the idea of flowing and to work out the best way for you to Period. Then you’ll need the second just to get really into it. If you are not completely obsessed, we’ll give you your money back. No strings attached. Contact us at returns@period.co and we will work it out.
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the chat box on the bottom right of each page. Or send us an email at returns@period.co
Once we receive your request, we will be in contact with you to address and resolve the issue.
Return Address:
The Period Company
ORDER NO.
5990 Malburg Way
Vernon, CA, 90058
Once The Period Company receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email used to purchase the order.
Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information - typically 3-5 business days.
Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
The Period Company is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, The Period Company will not issue store credit for your returns.
Wrong size
If you ordered the wrong size, no problem, just get in touch with us at returns@period.co and we will make it right!
Items must be clean and unworn for an exchange.
All returns are refunded via store credit in the form of a The Period Company E-Gift Card. E-Gift Cards never expire, and are redeemable right away!
Customers are able to return items within 60 days from when the order was received. After 60 days, a purchase/return is no longer eligible for a refund.
The Period Company is not responsible for any shipping charges that may occur from a return. Please return to the address below:
Once The Period Company receives your package, your refund will be processed within 7 business days. You will be notified via the same email used to purchase the order.
Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
The Period Company is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, The Period Company will not issue store credit for your returns.
International Returns
Please just get in touch with us at returns@period.co to start your exchange.
All international returns and exchanges are subject to a $10.00 (USD) restocking and customs fee
Items must be clean and unworn for an exchange.
All returns are refunded via store credit in the form of a The Period Company E-Gift Card. E-Gift Cards never expire, and are redeemable right away!
Customers are able to return items within 60 days from when the order was received. After 60 days, a purchase/return is no longer eligible for a refund.
The Period Company is not responsible for any shipping charges that may occur from a return. Please return to the address below:
Once The Period Company receives your package, your refund will be processed within 7 business days. You will be notified via the same email used to purchase the order.
Original shipping charges are non-refundable.
The Period Company is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, The Period Company will not issue store credit for your returns.
Please return goods to:
The Period Company - Exchange
(Your Order Number)
5990 Malburg Way
Vernon, CA 90058
What if I have more questions?
We're here to help. Chat with us with the chat box on the bottom right of each page. Or send us an email at returns@period.co