Exchanges of US Orders:
We want you to have the best period ever and are so thankful you chose to flow with us.
Due to the nature of our product, we do not accept returns.
We do accept size and style exchanges if an item has NOT been opened, worn or washed.
Within 30 days of delivery, you may exchange for another size, style or store credit.
Items must be clean, unworn and unopened. If the items are dirty, used or opened, we will refuse the exchange and return them back to you at your cost.
If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.
If you need to exchange an item, the quickest way to process your request is emailing our customer service team at returns@period.co.
Discounted items are final sale, meaning no returns, exchanges or refunds can be accommodated. No exceptions.
We do offer store credit if any refund is required.
After 30 days, a purchase/return is no longer eligible for a refund.
Once your return is fully processed, we will issue you store credit in the form of a The Period Company Digital Gift Card for use on a future purchase.
Digital Gift Cards never expire, and are redeemable right away!
Refunds will be issued once the goods are received and inspected.
The Period Company is not responsible for any shipping charges that may occur from a return.
Return Address:
The Period Company
ORDER NO.
2875 N. Lamb Blvd Ste #2
Las Vegas, NV, 89115
Once The Period Company receives a customer's package, their refund will be processed within 15 business days. The customer will be notified via the same email used to purchase the order. Please note that shipping delays are out of our control and may affect refund times.
Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
The Period Company is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, The Period Company will not issue store credit for your returns.
Damaged / Defective / Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the chat box on the bottom right of each page. Or send us an email at returns@period.co.
Once we receive your request, we will be in contact with you to address and resolve the issue.
International Returns
All international sales are final.
The Period Company is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to The Period Company, The Period Company will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS.
What if I have more questions?
We're here to help. Chat with us with the chat box on the bottom right of each page. Or send us an email at returns@period.co