Order Policies

  • All orders are subject to 1-3 business day processing and handling time. This time frame may change unexpectedly and without notice depending on order fluctuation and outstanding circumstances.
  • The Period Company business hours are Monday-Friday 8:00 a.m. to 4:30 p.m. PST.
  • The time frame stated on the shipping page is the estimated "transportation" time from The Period Company warehouse to the order shipping address. This time frame is not calculated by The Period Company, but is estimated from the shipping transporter (i.e. USPS, UPS, etc.). The Period Company cannot and will not guarantee any shipping and handling time frame estimates.
  • The Period Company is not responsible for any theft or damages once the package is delivered.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Price Adjustments and Matching

  • We do not offer price adjustments on purchases made anytime prior to or after a sale. We reserve the right to change prices and promotions without notice.
  • We do not offer price matching.

International Customs and Duties

  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.

Shipping

  • We offer free standard domestic shipping for orders over $50.
  • Shipping, taxes, and discount codes calculated at checkout.
  • Please note that our warehouse order processing and handling time is 1-3 business days (Monday-Friday). This is our standard time frame and is in addition to transit estimates. At times, there may be a couple of days delay due to the current circumstances.
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